Maintenance


Strategic management of software improvement and optimization as well as elimination of defects in software after deployment with the purpose to increase ease of use and applicability for users.

Why you need a maintenance

Well, your idea has passed the design on the stage of development took shape and ready to be finished. But this is not the end of history. Now your site or application needs to be maintained.

Service maintenance helps to remain product stable and competitive. Operations of this phase are designed to find the right combination of functionality, reliability and performance. The main objective is to ensure the smooth operation of the product.

Fingers in the provision of their services is guided by the international ISO / IEC 20000, based on the ITIL body of knowledge of information technology international standard library.

Read more about how we design mobile and web applications.

Assets

Capacities

Project assets, which solve the problem of storage and the smooth functioning of the project by providing relevant servers, drive space and data transfer channels.

Accounts

Service assets that solve the problem of accessibility, security, manageabilit of the project, and make the work with the project easier and clearer.

Processes and assets

Availability management

Operations which are necessary to ensure uninterrupted access to project data to its final users. Accessibility consists of works to ensure the smooth operation of the server (monitoring, configuration and software upgrades), support of the safety regulations and others.

Monitoring and moderation

A process of monitoring and response to changes in the project (comments, reviews, appeals, requests, etc.) which may affect the project. Tracking changes and editing occurs on sites approved by the Customer. The goal is to create favorable conditions for the development of the project.

Release and deployment Management

A process that is responsible for planning, scheduling and control of building, testing, and deployment of releases, as well as providing new functionality required by the business, while maintaining the integrity of existing services. This process is necessary in the case of project changes and the need to produce new versions.

Request Management

A process that is responsible for managing the lifecycle of all service requests, regardless of the nature and source of the request (Customer, users, third parties).

Incident management

A process that is responsible for managing the lifecycle of all incidents. Incident management minimizes the impact of incidents to the project and the restores the normal functioning of the project in the fastest way.

Problem management

A process that is responsible for managing the lifecycle of all problems. Problem management proactively prevents incidents and minimize the impact of those incidents that can not be prevented.

You'll get

  • Monthly report on the project maintenance services
  • 24 hours monitoring of the project
  • Timely solving of incidents
  • Data analysts for the development of the project
  • Solving of user requests

Technologies and tools that we use: